Verifying Your Personal Account

Sign in to your UR account through the UR Web Login page or the UR App. If you do not yet have a UR account, please refer to the Opening a UR Personal Account guide.

Once signed in, select Verify Your Account on the home screen to begin identity verification (KYC).

Complete the onboarding questionnaire and verify your location. You can verify your location using either:

• GPS geolocation, or
• Proof of Address (POA).

If you choose to verify your location using a Proof of Address (POA) document, it must meet the following requirements:

After completing the onboarding questionnaire and location verification, scan your identity document using your mobile device's NFC capability.

Before you begin, ensure that:

• NFC is enabled on your mobile device.
• Your identity document supports NFC.

Follow the on-screen instructions to complete the scan.

After successfully scanning your identity document, complete the face liveness verification.

For the best experience:

• Position your face clearly within the frame.
• Follow the on-screen instructions, such as turning your head, blinking, or smiling.
• Ensure you are in a well-lit environment with a plain background.
• Remove any hats, sunglasses, masks, or other face coverings.

Once all verification steps have been completed, your identity verification (KYC) will be submitted for review.

Most verification requests are approved within a few minutes. In some cases, the review may take up to 2 business days. Where additional verification is required, the review process may take longer.

KYC (Know Your Customer) verification is a required identity check that helps UR meet regulatory standards, prevent fraud, and keep your account secure.

By completing KYC, you'll unlock full access to UR's services, including multi-currency banking and your UR Mastercard Debit Card.

You'll need to provide a valid biometric passport or identity card with an embedded electronic chip.

We verify your physical location during the KYC (Know Your Customer) process to confirm that you are in a supported country or territory. This is done by checking your device's location services during verification.

Enabling location services allows us to confirm that your current location meets UR's regional availability and compliance requirements. If location services are disabled, we may not be able to complete your identity verification.

No. Your location is only used during the KYC verification process to confirm eligibility. UR does not continuously track your location after verification is completed.

The KYC verification process usually takes about 15 minutes. In some cases, it may take up to 3 business days if additional checks are needed.

Here are some common reasons why your verification might not go through:

• Domicile in an unsupported country or territory.
• Uploading a blurry, incomplete, or unclear identity document.
• Using expired or invalid documents.
• A name or address mismatch with your submitted document.
• Poor lighting or an unsuccessful face liveness check.
• An incomplete NFC scan of your biometric passport.
• Using a passport without an embedded NFC chip.
• Uploading a screenshot instead of the original document file.
• Having your device's GPS location turned off during verification.