We're making some temporary changes to a limited set of UR services. This article explains what's changing, what isn't, and how long we expect it to last.
First, the most important point
Your funds are safe and fully accessible. Your balance, withdrawals, and fiat transfers (SEPA/SWIFT) all continue to work exactly as normal. You can move your money out at any time. Nothing about your access to your funds is changing.
What's changing
- Asset conversion: Converting between crypto and fiat is temporarily unavailable
- New account registration: we're not opening new retail or corporate accounts during this period.
- A monthly activity limit of 30,000 CHF applies to existing accounts.
What's not affected
You can continue to:
- Check your balance
- Make withdrawals
- Send and receive fiat transfers (SEPA/SWIFT)
Your existing funds remain fully under your control throughout this period.
How long will this last?
These changes are in place while our compliance team reviews and reassess the regulatory landscape. We'll post updates and let you know before anything changes.
Why is this happening?
As the regulatory landscape for digital-asset services in Switzerland continues to evolve, we've made the decision to temporarily pause a limited set of services, so we can keep operating responsibly while we remain in close and continued dialogue with the supervisory authorities.
Your funds remain safe throughout. Account balances, withdrawals, and fiat transfers are unaffected and continue to work as normal, and we'll keep you updated directly as the situation develops.
Frequently asked questions
Is my money safe? Yes. Your balance, withdrawals, and fiat transfers all work as normal, and you can move funds out at any time.
Is UR shutting down? No. UR is operating normally. Only a limited set of services is temporarily paused.
Can I still withdraw my full balance? Yes. Withdrawals of your existing balance are not affected.
When will the paused services return? These changes are in place while our compliance team reviews and reassess the regulatory landscape. We'll post updates and let you know before anything changes.
Need help?
Our team is here for you:
- Live chat: from the UR main page at https://get.ur.app/my/home
- Email: support@ur.app
Thank you for being a UR customer, and for your understanding.