Effective September 9, 2026, live chat support will no longer be available.
To continue receiving assistance, please direct all inquiries to our Customer Support team at support@ur.app.
When contacting us by email, please provide as much relevant information as possible so that our team can better understand your request and assist you accordingly.
We appreciate your understanding and cooperation.
For your security: UR will only contact you from official @ur.app email addresses or through in-app notifications. We will never ask for your password, private keys, or any sensitive credentials via email. If you receive a suspicious message claiming to be from UR, please do not respond and contact our support team immediately.