UR Web
Making a Digital Asset Deposit
Step 1: Log in to the UR Web Platform
Visit UR's official website at https://ur.app/ and open the web platform. Log in using your registered account credentials, such as your email address, or Google account.
Step 2: Retrieve Your Deposit Information
After logging in, go to the Wallet tab, click Receive, and select the supported digital asset you would like to deposit. Your wallet address will then be displayed.
Step 3: Initiate a Digital Asset Transfer
Copy the wallet address and deposit details provided on UR, and
enter
them into your sending wallet to initiate the transfer.
Please ensure that you deposit only supported digital assets
using the
correct supported blockchain network. Deposits made with unsupported
assets or via unsupported networks cannot be credited to your
account
and are not reversible.
Step 4: Review and Confirm
Carefully review all transfer details, including the asset type, amount, and wallet address. Proceed only after confirming that all information is correct.
Step 5: Transfer Completed
Once the transaction is confirmed on the blockchain, your digital assets will be credited automatically to your UR wallet.
Making a Digital Asset Withdrawal
Step 1: Log in to the UR Web Platform
Visit UR's official website at https://ur.app/ and open the web platform. Log in using your registered account credentials, such as your email address, or Google account.
Step 2: Initiate a Withdrawal Request
After logging in, go to the Wallet tab, click Send, and select
the supported
digital asset you would like to withdraw. Enter the withdrawal
amount,
and provide the receiving wallet address.
Please ensure that the asset and network are supported by the
receiving
wallet. Sending to an incorrect address or unsupported network
will result
in permanent loss of asset.
Step 3: Review and Confirm
Carefully review all transfer details, including the asset type, amount, and wallet address. Proceed only after confirming that all information is correct.
Step 4: Transfer Completed
Once the transaction is confirmed on blockchain, your digital assets will be credited to the receiving wallet. If you do not receive your withdrawal, please contact the support team of the receiving platform for assistance. You can also view the onchain transaction details for your records.
Making an Offramp Transaction
Step 1: Log in to the UR Web Platform
Visit UR's official website at https://ur.app/ and open the web platform. Log in using your registered account credentials, such as your email address, or Google account.
Step 2: Initiate an offramp transaction
After logging in, go to the Wallet tab, click Convert to Fiat, and select the digital asset and fiat currency you wish to convert. Enter the amount you would like to convert to continue.
Step 3: Review and Confirm
Carefully review all conversion details, including the selected digital asset and currency, conversion amount, and applicable exchange rate. Proceed only after confirming that all information is correct.
Step 4: Conversion Completed
Once the conversion is completed, the fiat amount will be credited to your account and will be available for immediate use.
Making an Onramp Transaction
Step 1: Log in to the UR Web Platform
Visit UR's official website at https://ur.app/ and open the web platform. Log in using your registered account credentials, such as your email address, or Google account.
Step 2: Initiate an onramp transaction
After logging in, click Convert and select Buy Digital Assets, then select the digital asset and fiat currency you wish to convert. Enter the amount you would like to convert to continue.
Step 3: Review and Confirm
Carefully review all conversion details, including the selected asset and currency, conversion amount, and applicable exchange rate. Proceed only after confirming that all information is correct.
Step 4: Conversion Completed
Once the conversion is completed, the converted digital assets will be credited to your account and will be available for immediate use.
Recovering Unsupported Digital Asset Deposits
If you have deposited an unsupported digital asset or used an unsupported network, you may be able to recover your funds by following the steps below. Please note that the digital asset recovery feature is only available on UR Web and is not supported on the mobile app.
Step 1: Log in to the UR Web Platform
Visit UR's official website at https://ur.app/ and open the web platform. Log in using your registered account credentials, such as your email address, or Google account.
Step 2: Begin Asset Recovery
Once logged in, navigate to the asset recovery page at https://get.ur.app/my/wallet. From there, select the relevant blockchain network to locate the unsupported deposit you would like to recover.
Step 3: Initiate a Digital Asset Transfer
Choose the digital asset you wish to recover, then enter the recipient wallet address and the amount to transfer. Before proceeding, please make sure that:
- The receiving wallet supports both the selected digital asset and network. Sending assets to an incorrect address or unsupported network may result in permanent loss.
- Your UR wallet has sufficient balance of the required gas fee token to complete the transaction.
Taking a moment to double-check these details can help ensure a smooth recovery process.
Step 4: Review and Confirm
Carefully review all transfer details, including the asset type, amount, and wallet address. Proceed only after confirming that all information is correct.
Step 5: Transfer Completed
Once the transaction is confirmed on the blockchain, your digital assets will be credited to the receiving wallet. If you do not receive your withdrawal, please contact the support team of the receiving platform for assistance. You can also view the onchain transaction details for your records.
UR App
Making a Digital Asset Deposit
Step 1: Log in to the UR App Platform
Get UR App from Apple App Store or Google Play Store. Log in using your registered account credentials, such as your email address, Google account, or Apple ID (Apple devices only).
Step 2: Retrieve Your Deposit Information
After logging in, click Add and select Receive Digital Assets. Then, select the supported digital asset you would like to deposit. Your wallet address will then be displayed.
Step 3: Initiate a Digital Asset Transfer
Copy the wallet address and deposit details provided on UR, and
enter
them into your sending wallet to initiate the transfer.
Please ensure that you deposit only supported digital assets
using the
correct supported blockchain network. Deposits made with unsupported
assets or via unsupported networks cannot be credited to your
account
and are not reversible.
Step 4: Review and Confirm
Carefully review all transfer details, including the asset type, amount, and wallet address. Proceed only after confirming that all information is correct.
Making a Digital Asset Withdrawal
Step 1: Log in to the UR App Platform
Get UR App from Apple App Store or Google Play Store. Log in using your registered account credentials, such as your email address, Google account, or Apple ID (Apple devices only).
Step 2: Initiate a Withdrawal Request
After logging in, click Send and select the supported digital
asset you
would like to withdraw. Provide the recipient's wallet address
and enter
your withdrawal amount.
Please ensure that the asset and network are supported by the
receiving
platform. Sending to an incorrect address or unsupported network
may
result in the permanent loss of funds.
Step 3: Review and Confirm
Carefully review all transfer details, including the asset type, amount, and wallet address. Proceed only after confirming that all information is correct.
Step 4: Transfer Completed
Once the transaction is confirmed on the blockchain, your digital assets will be credited to the receiving wallet. If you do not receive your withdrawal, please contact the support team of the receiving platform for assistance. You can also view the onchain transaction details for your records.
Making an Offramp Transaction
Step 1: Log in to the UR App Platform
Get UR App from Apple App Store or Google Play Store. Log in using your registered account credentials, such as your email address, Google account, or Apple ID (Apple devices only).
Step 2: Initiate an offramp transaction
After logging in, click Convert and Convert Digital Assets to Cash. Select the digital asset and fiat currency you wish to convert. Enter the amount you would like to convert to continue.
Step 3: Review and Confirm
Carefully review all conversion details, including the selected digital asset and currency, conversion amount, and applicable exchange rate. Proceed only after confirming that all information is correct.
Step 4: Conversion Completed
Once the conversion is completed, the fiat amount will be credited to your account and will be available for immediate use.
Making an Onramp Transaction
Step 1: Log in to the UR App Platform
Get UR App from Apple App Store or Google Play Store. Log in using your registered account credentials, such as your email address, Google account, or Apple ID (Apple devices only).
Step 2: Initiate an onramp transaction
After logging in, click Convert and select Buy Digital Assets, then select the digital asset and fiat currency you wish to convert. Enter the amount you would like to convert to continue.
Step 3: Review and Confirm
Carefully review all conversion details, including the selected digital asset and currency, conversion amount, and applicable exchange rate. Proceed only after confirming that all information is correct.
Step 4: Conversion Completed
Once the conversion is completed, the fiat amount will be credited to your account and will be available for immediate use.
For your security: UR will only contact you from official @ur.app email addresses or through in-app notifications. We will never ask for your password, private keys, or any sensitive credentials via email. If you receive a suspicious message claiming to be from UR, please do not respond and contact our support team immediately.
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