To complete your KYC verification smoothly, we require you to share your location. If the system is unable to detect your location or permissions are not correctly enabled, you may encounter delays or errors.
This guide will show you how to enable location sharing on both mobile app and web browser.
UR App
You need to enable device location and specifically grant location access to UR APP.
Device | Step-by-step | Navigations |
|---|---|---|
For iOS (iPhone) | - Open Settings - Go to Privacy & Security → Location Services - Ensure Location Services is ON - Scroll to UR App - Set Allow Location Access → While Using the App - Enable Precise Location If UR APP does not ask for location permission, you may reset your phone location & privacy. - Open Settings - Go to General - Tap Transfer or Reset iPhone - Click Reset - Choose Reset Location & Privacy. Once you are done, all your apps will re-ask permissions, including location permission. | |
For Android | - Open Settings - Go to Location and turn it ON - Tap App permissions / App location access - Find UR App - Select Allow only while using the app - Enable High Accuracy Mode / Use Precise Location (if available) |
UR Web
Device | Step-by-step | Navigations |
|---|---|---|
Windows (Chrome / Edge / Firefox) | Windows settings: - Open Settings → Privacy & Security → Location - Ensure Location Service is ON - Ensure Let apps access your location (i.e. Chrome / Edge / Firefox) is ON Browser settings (Chrome / Edge / Firefox): - When prompted, click Allow Location Access - If blocked previously: - Click 🔒 Lock icon next to the URL - Go to Site Settings - Set Location → Allow - Refresh the page | How to Enable Location in Windows 10 How to Enable Location in Windows 11 How to Enable Location in Google Chrome |
macOS (Safari / Chrome) | macOS settings: - Open Apple menu → System Settings (or System Preferences) → Privacy & Security → Location Services - Ensure Enable Location Services is enabled - Scroll down and find your browser (i.e. Safari / Google Chrome) - Check the box next to the browser to allow location access Safari settings: - Go to Safari > Settings > Websites > Location - Find our website → Allow/Ask - If you choose “Ask”, make sure to click “Allow” when the prompt appears Chrome settings: - When prompted, click Allow Location Access - If blocked previously: - Click 🔒 Lock icon → Site Settings - Set Location → Allow - Refresh the page | How to Enable Location in macOS How to Enable Location in Safari How to Enable Location in Google Chrome |
Mobile Chrome / Safari (iOS / Android) | Checklist:
When prompted, select Allow Location Access. Refresh the page if needed. Take Note:
| How to Enable Location for Safari APP (For iOS) How to Enable Location for Google Chrome (For Android) How to Enable Location on Chrome browser’s site settings |
For your security: UR will only contact you from official @ur.app email addresses or through in-app notifications. We will never ask for your password, private keys, or any sensitive credentials via email. If you receive a suspicious message claiming to be from UR, please do not respond and contact our support team immediately.