We are sorry to see you go. If you have decided to close your UR account, please follow the steps below to ensure your request is completed smoothly.
How to Close Your Account?
Before closing your account, please make sure that all fiat balances and digital assets have been fully withdrawn, and that there are no pending transactions. This includes any ongoing deposits, withdrawals, or card settlements.
Once everything has been completed, you can proceed with your account closure request. Please also take note of the following important points:
- Account closure is only available to verified accounts. Unverified accounts may simply cease usage.
- You will no longer be able to access your UR account once it has been closed.
- You will not be able to register a new UR account using the same KYC information.
- Closed accounts cannot be reopened.
- Your account data will be retained and handled in accordance with our Privacy Policy .
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FAQ — Closing Your UR Account
Why can't I find the Close Account option?
The Close Account option is available only for verified accounts. If your account has not been verified and you no longer wish to use UR, you may simply stop using your account. No further action is required.
Can I reopen my account after closing it?
No. Once your UR account has been closed, it cannot be reopened or reactivated.
Will I lose my remaining balance after closing my account?
Yes. Once your account has been closed, you will no longer have access to any remaining funds. Please withdraw your available balance before submitting your account closure request.
How long does it take to close my account?
Your account will be closed immediately after you confirm the closure request.
What happens to my transaction history after account closure?
Once your account has been closed, you will no longer be able to access your account or transaction history. We recommend downloading or saving any important records before closing your account.
What if I have a pending refund or incoming transfer?
We recommend waiting until all pending refunds and incoming transfers have been completed before closing your account. Funds received after your account has been closed may not be credited to your account.
For your security: UR will only contact you from official @ur.app email addresses or through in-app notifications. We will never ask for your password, private keys, or any sensitive credentials via email. If you receive a suspicious message claiming to be from UR, please do not respond and contact our support team immediately.