How-to: Verify Your Account on UR

Begin by registering for a UR account. You can sign up using a Google account, an email address, or an Apple ID. Please note that Apple ID registration is only available on Apple mobile devices. Once registration is complete, log in to your UR account.

After logging in, you will see a Verify Your Account option on your homepage. Click this button to start the KYC verification process.

You will be guided through a short onboarding questionnaire and asked to complete a location verification check. This step is required to confirm your eligibility.

Users can verify their location using either:

• GPS geolocation detection, or
• Proof of Address (PoA) document upload

Please note:

• UR only supports users residing in supported countries.
• Users must hold non-restricted nationalities.
• Verification cannot proceed if your location or nationality is not supported.

Proof of Address Requirements

If you choose to verify your location using a Proof of Address document, please ensure that:

Accepted document languages:

• English
• French
• German
• Italian

Accepted document types:

• Tax Bill
• Statement issued by a government organization
• Voter Registration document
• Telecom Bill
• Utility Bill

Document validity requirements:

• The document must clearly display your full name and residential address.
• The document must be issued within 3 months of the submission date.
• The information provided must match the details submitted during onboarding.

You will be prompted to scan your identity document using your mobile device's NFC function. Follow the on-screen instructions carefully to complete this step.

• NFC must be enabled on your mobile device
• Your identity document must support NFC scanning
• Keep your phone steady during the scan

After the document scan, complete a face liveness verification to confirm your identity.

• Position your face clearly within the frame
• Follow on-screen actions like turning your head, blinking, and smiling
• Ensure good lighting, neutral-colored background, and remove hats, glasses, or masks

Once all steps are completed, your KYC verification will be submitted for review. Approval is usually granted within several minutes. If additional checks are required, the process may take longer.

If your KYC verification is not approved within 24 hours of submission, you may contact UR Support for assistance.

KYC (Know Your Customer) verification is a required identity check that helps UR meet regulatory standards, prevent fraud, and keep your account secure.

By completing KYC, you'll unlock full access to UR's services, including multi-currency banking and your UR Mastercard Debit Card.

You'll need to provide a valid biometric passport or identity card with an embedded electronic (NFC) chip.

If you choose to verify your location using a Proof of Address (PoA) document, please ensure that the document meets the requirements below.

Accepted document languages:

• English
• French
• German
• Italian

Accepted document types:

• Tax Bill
• Statement issued by a government organization
• Voter Registration document
• Telecom Bill
• Utility Bill

Document validity requirements:

• The document must clearly display your full name and residential address.
• The document must be issued within 3 months of the submission date.
• The information provided must match the details submitted during onboarding.

We verify your physical location during the KYC process to confirm that you are in a supported country or territory. This is done by checking your device's location services during verification.

Enabling location services allows us to confirm that your current location meets UR’s regional availability and compliance requirements. If location services are disabled, we may not be able to complete your identity verification.

No. Your location is only used during the KYC verification process to confirm eligibility. UR does not continuously track your location after verification is completed.

The KYC verification process usually takes about 15 minutes. In some cases, it may take up to 3 business days if additional checks are needed.

Here are some common reasons why your verification might not go through:

• Residing in a country not supported by UR
• Submitting an unsupported passport
• Uploading blurry, incomplete, or unclear identity documents
• Using expired or invalid documents
• A name or address mismatch with your submitted document
• Poor lighting or an unsuccessful face liveness check
• An incomplete NFC scan of your biometric passport
• Using a passport without an embedded NFC chip
• Uploading a screenshot instead of the original document file
• Having your device's GPS location turned off during verification