Submit Your Tax Residency Information – UR Support

Learn how to submit your tax residency information on UR to comply with CRS 2.0, CARF, and DAC8 regulations effective January 2026.

Effective Jan. 1, 2026, new international regulatory requirements (CRS 2.0, CARF, and DAC8) require digital asset service platforms operating in the EU to collect tax residency information from all users. As part of these compliance obligations, UR requires all registered users to submit their tax residency details.

UR is operated by SR Saphirstein AG (CHE-256.014.995), a fintech company licensed under Article 1b of the Swiss Banking Act and supervised by FINMA, the Swiss Financial Market Supervisory Authority. You can verify our regulated status on FINMA's public register.

⚠️ Important Note:
If your tax residency information is not submitted after two reminders, temporary restrictions will be applied to your account until the required information is provided. During this period, sell, convert, and withdrawal functions will be unavailable.

What to Expect

For users who registered before April 1, 2026, UR will send an email from noreply@ur.app containing a secure link to complete your tax residency submission through our smart chat system. To ensure successful verification, please provide accurate information that matches your official tax records, including:

Your country of tax residency
Your Tax Identification Number (TIN)

For users who registered on or after April 1, 2026, this requirement does not apply at this time. New users will be asked to provide their CRS information at a later stage.

FAQ — Tax Residency Information

Why am I being asked to provide my tax information?

New international regulations require digital asset service platforms to collect tax residency information from users and report it to the relevant tax authorities. These requirements form part of the Common Reporting Standard (CRS) and the Crypto-Asset Reporting Framework (CARF), developed by the Organisation for Economic Co-operation and Development and adopted by the European Union. The rules took effect on Jan. 1, 2026, with the first reporting deadline set for May 31, 2027. All regulated digital asset service platforms are required to comply.

As a regulated infrastructure platform, UR is legally obligated to meet these regulatory requirements as part of our commitment to maintaining a secure and compliant financial ecosystem. Please note that this is a regulatory obligation under applicable law and not a discretionary policy set by UR.

What do I need to provide?

You will be asked to provide your country of tax residency and your Tax Identification Number (TIN). A TIN is the unique identifier issued by your government to identify you for tax purposes.

Who is affected?

This requirement applies to existing users who registered before April 1, 2026, and whose country of tax residency is one of the 58 CRS-reportable jurisdictions listed below. If your tax residency is not within one of these jurisdictions, no action is required and you will not be asked to complete this step.

Andorra, Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hong Kong (SAR), Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Thailand, Turkey, United Kingdom, Uruguay, Aland Islands, Reunion, Svalbard and Jan Mayen.

What happens if I do not complete the self-certification?

You will receive two reminders via email and in-app notification to complete your self-certification. If the self-certification is not completed within 30 days after the second reminder, temporary restrictions will be applied to your account.

During the restriction period, you will be unable to sell, swap, or withdraw assets until the required information is submitted. Once your self-certification has been completed successfully, full account functionality will be restored.

What will you do with my TIN?

Your TIN and country of tax residency will be submitted to the relevant tax authority as required by the CRS and CARF regulations. This is a legal requirement that applies to all regulated digital asset services platforms. Your data is handled securely and used solely for regulatory reporting purposes.

What is the Common Reporting Standard (CRS)?

The CRS is an international framework developed by the OECD that requires financial institutions and digital asset services platforms to collect and report information about their customers' tax residency to the relevant authorities. Over 100 jurisdictions participate. The goal is to prevent tax evasion by ensuring tax authorities have visibility into financial accounts held abroad.

You can read more on the official OECD page:
Common Reporting Standard (CRS)

What is the Crypto-Asset Reporting Framework (CARF)?

CARF is a newer framework, also from the OECD, that extends the same reporting requirements specifically to crypto-asset service providers. It ensures that tax authorities receive information about crypto transactions conducted through regulated platforms.

More details are available here:
Crypto-Asset Reporting Framework (CARF)

I do not know my TIN. Where can I find it?

Your TIN is typically found on official tax documents, tax returns, or correspondence from your local tax authority. If you are unsure, contact your national tax office or search for "Tax Identification Number" along with your country name for specific guidance.

Can I provide more than one country of tax residency?

No. At this stage, we are only able to collect a single country of tax residency and one TIN per user.

I completed the self-certification but my account is still restricted. What do I do?

Please wait up to 72 hours for your account to be unblocked. If it is still restricted after that, please contact our support team here.

For your security: UR will only contact you from official @ur.app email addresses or through in-app notifications. We will never ask for your password, private keys, or any sensitive credentials via email. If you receive a suspicious message claiming to be from UR, please do not respond and contact our support team immediately.

What to Expect

FAQ — Tax Residency Information

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