Introduction
With UR, managing fiat currencies is simple and seamless. Every verified user receives a multicurrency Swiss IBAN, allowing you to deposit funds through the global banking network with ease. Deposits and payouts are processed securely, giving you peace of mind that your money is safe and accessible whenever you need it.
Once your fiat funds are in your UR account, you can use them instantly across the UR ecosystem — whether it's for everyday spending with your UR Debit Card, making transfers, or converting between currencies with competitive FX rates. UR gives you the flexibility to manage your money globally, all in one place.
Supported Fiat Currencies
UR makes it easy to manage your money with support for multiple fiat currencies. You can deposit, withdraw, and even spend your balance through different available channels. Check out the list below to see which fiat currencies and channels you can use.
| Currency | Deposit | Payout | Card Spending | Peer Transfer | FX |
|---|---|---|---|---|---|
| Swiss Franc (CHF) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Euro (EUR) | ✓ | ✓ | ✓ | ✓ | ✓ |
| US Dollar (USD) | ✗ | ✓ | ✓ | ✓ | ✓ |
| Hong Kong Dollar (HKD) | ✗ | ✗ | ✓ | ✓ | ✓ |
| Japanese Yen (JPY) | ✗ | ✗ | ✓ | ✓ | ✓ |
| Chinese Renminbi (CNH) | ✗ | ✗ | ✓ | ✓ | ✓ |
| Singapore Dollar (SGD) | ✗ | ✗ | ✓ | ✓ | ✓ |
Fees Explained
| Transaction Type | Basic | Pro |
|---|---|---|
| Bank Transfer (SEPA, SWIFT) | Not Available | No Fee |
| USD Payout (IBAN) | 50 USD per transaction |
⚠️ Important Notes:
- UR does not charge any processing fees for successful fiat deposits or payouts. However, your bank may apply cross-border transaction fees. We recommend checking with your bank for more details.
- A processing fee of €10 or ₣10 applies to invalid deposits or payouts. For more information, please refer to the Invalid Fiat Deposit and Payout section.
- USD payouts are subject to a flat $50 processing fee per transaction, which will be deducted from the payout amount. For example, if you submit a payout of $1,000, you will receive $950.
- Additional fees may be charged by intermediary or destination banks during the transfer process. As a result, the final amount credited to your account may be lower than the expected amount.
Fiat Deposit and Payout Processing Time
Here's what to expect for your fiat deposits and payouts on UR:
-
Fiat Deposit:
- Arrival time depends on your bank's transfer processing. UR will credit the deposit to your account within 1-2 business days after receiving the funds from your bank.
-
Fiat Payout:
- Before 15:00 CET - Payout will be processed and sent to your bank on the same business day
- After 15:00 CET - Payout will be processed on the next business day. The arrival of funds depends on your bank's processing speed, with most payouts credited within 1–2 business days.
Note: Bank transfers may take longer during peak periods, cross-border transactions, or if additional checks are required by your bank.
Invalid Fiat Deposit and Payout
UR carefully reviews all fiat deposits and payouts to ensure compliance and account accuracy. Transactions that don't meet the required criteria may be considered invalid and subject to returns or fees.
Invalid Deposits
A fiat deposit is considered invalid if it is received with incorrect or mismatched details — for example, if the sender's name does not match the registered UR account name, or if the transfer reference or currency is incorrect. Invalid deposits will be returned to the sender's account and will incur a processing fee of:
€10 for each invalid EUR deposit
₣10 for each invalid CHF deposit
To avoid delays or fees, always ensure your deposit details match exactly, and transfer funds from a same-name bank account only.
Invalid Payouts
All payout requests are reviewed for compliance before processing. A payout will be considered invalid if the provided recipient details do not match the information held by the recipient's bank (e.g., name, address, or account number). Invalid payouts will be rejected, and the funds will remain safely in your UR account.
Even valid payouts may occasionally be rejected by the recipient bank. In such cases, a processing fee applies to cover reconciliation and handling costs:
€10 for each invalid EUR payout
₣10 for each invalid CHF payout
No penalty for invalid USD payout (until further notice)
Returned payout funds will be credited back to your UR account once the destination bank completes its review. Please note that additional processing time may be required if UR needs to manually verify the transaction.
FAQ — Fiat Deposit and Payout
How do I deposit or withdraw fiat currencies on UR?
You can refer to this detailed guide for fiat deposit and payout: How-to: Fiat Deposit and Payout .
How long until my deposit shows up in UR?
Deposits typically take 1–2 business days to arrive. Wires sent after 15:00 CET, on weekends, or on Swiss public holidays will be processed on the next business day.
How long until my payout arrives?
If submitted before 15:00 CET on a business day, most banks will credit the payout within the same day. Requests made on weekends or public holidays will be sent on the next business day.
I did not receive my fiat deposit. What should I do?
If you have made a fiat deposit but do not see the funds in your UR account yet, there is usually no cause for concern. Fiat deposits are processed through the banking system, and transfer times may vary depending on your bank. Once UR receives the funds, the deposit is typically credited to your account within 1–2 business days.
Before contacting support, please check the following:
- Confirm with your bank that the transfer has been successfully sent and is not pending or rejected.
- Allow sufficient time for processing, especially if the transfer was made recently or outside standard banking hours.
- Transfers may take longer during peak periods, for cross-border transactions, or if your bank performs additional compliance checks.
If your deposit has been successfully debited from your bank account and more than 2 business days have passed, please contact UR Support and provide your transfer details (such as transfer date, amount, and reference number).
Common reasons why a fiat deposit or payout may fail
If your fiat deposit or payout doesn’t go through, it may be due to one of the following reasons:
- The balance in your sending account is insufficient.
- The IBAN is frozen or blocked.
- You’ve reached your monthly transaction limit on UR.
- The bank information entered is incorrect.
- The transaction involves a restricted country.
- The corresponding bank declined or returned the transaction.
For your security: UR will only contact you from official @ur.app email addresses or through in-app notifications. We will never ask for your password, private keys, or any sensitive credentials via email. If you receive a suspicious message claiming to be from UR, please do not respond and contact our support team immediately.