Skip to main content

Multicurrency Fiat Account

Yin
Updated

UR Multicurrency Fiat Account provides a convenient way to manage your fiat balances in one account. Every verified user receives a dedicated Swiss IBAN for receiving bank transfers, while support for multiple fiat currencies allows you to send payments, convert currencies, and manage your funds with ease.

 

UR Multicurrency Fiat Account Features

Multicurrency Support Hold and manage multiple supported fiat currencies from a single account without opening separate bank accounts.
Swiss IBAN Receive a dedicated Swiss IBAN for sending and receiving supported bank transfers.
Integrated FX Convert between supported fiat currencies directly within your UR account without relying on third-party foreign exchange services.
Built-in FX Conversion Exchange supported fiat currencies quickly and securely without leaving your UR account.

 

Supported Fiat Currencies

UR supports seven major fiat currencies, making it easy to manage your money within one account. You can deposit, withdraw, and even spend your balances through different channels. Check out the list below to see which fiat currencies and channels you can use.

Currency Deposit Payout FX P2P Transfer Card Spending
Swiss Franc (CHF) ✓ ✓ ✓ ✓ ✓
Euro (EUR) ✓ ✓ ✓ ✓ ✓
US Dollar (USD) ✗ ✓ ✓ ✓ ✓
Hong Kong Dollar (HKD) ✗ ✗ ✓ ✓ ✓
Japanese Yen (JPY) ✗ ✗ ✓ ✓ ✓
Chinese Renminbi (RMB) ✗ ✗ ✓ ✓ ✓
Singapore Dollar (SGD) ✗ ✗ ✓ ✓ ✓
Legend: ✓ Supported  ·  ✗ Not supported

 

Multicurrency Fiat Account Fees

Functions Basic Members Pro Members
EUR Bank Transfers (Pay In & Pay Out) Not Available Free
CHF Bank Transfers (Pay In & Pay Out)
USD Bank Transfers (Pay Out only) $50/payout $50/payout
  • UR does not charge processing fees for successful EUR and CHF bank transfers. A processing fee of €10 or CHF 10 applies to invalid or unsuccessful deposits and payouts.
  • Your bank or intermediary financial institution may charge additional fees for sending or receiving bank transfers. Please contact your financial institution if you have questions about any fees charged.
  • USD payouts are subject to a flat processing fee of USD 50 per transaction. The fee will be deducted from the payout amount before the funds are sent.

 

Bank Transfer Processing Times

The following processing times apply to supported bank transfers. Actual delivery times may vary depending on your bank and the receiving financial institution. Processing may also take longer during peak periods or if additional verification or compliance checks are required.

Transfer Type Processing Time
Pay In Typically credited to your UR account within 1–2 business days after the funds have been received by UR.
Pay Out Requests submitted before 15:00 CET
Processed and sent to your bank on the same business day.

Requests submitted after 15:00 CET
Processed on the next business day.

 

Invalid Bank Transfers

UR reviews all incoming and outgoing bank transfers to help ensure compliance with applicable regulatory requirements and the accuracy of payment instructions. Transfers that cannot be processed due to incomplete, incorrect, or invalid information will be returned to the originating account and subject to applicable processing fees.

Your bank transfer may be considered invalid if it cannot be processed due to incorrect, incomplete, or non-compliant payment information. Common examples include:

Invalid Deposits
  • Your UR account is blocked or closed.
  • The sender's name does not match the name registered on your UR account.
  • The transfer originates from a restricted payment country or territory.
Invalid Payouts
  • The recipient's account name does not match the name provided in the payout instructions.
  • The recipient's bank account is blocked or closed.
  • The recipient bank is located in a restricted payment country or territory.
Below table lists out the penalty fee for each invalid bank transfer:

Transfer Type EUR CHF USD
Deposit €10 CHF 10 N/A
Payout €10 CHF 10 No fee*
USD deposits are not currently supported. For USD payouts, no processing fee will be charged if the payout is unsuccessful, until further notice.

 

Using Multicurrency Fiat Account

Receiving Bank Transfers (Deposit)
UR Web
  1. Sign in to your UR account through the UR Web Login page.
  2. Select Deposit, then choose Bank Transfer.
  3. Copy your Swiss IBAN and initiate the transfer from your external bank account.
  4. Once UR receives the funds, they will typically be credited to your UR account within 1–2 business days.
UR App
  1. Open the UR App and sign in to your UR account.
  2. Tap Add, then select Bank Transfer.
  3. Copy your Swiss IBAN and initiate the transfer from your external bank account.
  4. Once UR receives the funds, they will typically be credited to your UR account within 1–2 business days.
Bank transfers must be made from a bank account held in the same name as your UR account. Transfers received from third-party or different-name bank accounts may be returned and may be subject to applicable processing fees.
Sending Bank Transfers (Payout)
UR Web
  1. Sign in to your UR account through the UR Web Login page.
  2. Select Send, then choose Bank Transfer.
  3. Select the currency you want to send, then enter the transfer details, including the amount and recipient.
  4. Review the transfer details and click Send to confirm the transaction.
  5. Your transfer request will be processed according to the Bank Transfer Processing Times. Once processed, funds typically arrive in the recipient's account within 1–2 business days, depending on the recipient's bank.
UR App
  1. Open the UR App and sign in to your UR account.
  2. Tap Send, then select Send via Bank Transfer.
  3. Select the currency you want to send, then enter the transfer details, including the amount and recipient.
  4. Review the transfer details and tap Send to confirm the transaction.
  5. Your transfer request will be processed according to the Bank Transfer Processing Times. Once processed, funds typically arrive in the recipient's account within 1–2 business days, depending on the recipient's bank.
FX Conversions
UR Web
  1. Sign in to your UR account through the UR Web Login page.
  2. Select Convert, then choose FX.
  3. Select the fiat currencies you want to convert from and to, then enter the amount to convert.
  4. Review the conversion details, including the exchange rate and amount to be received, then click Confirm.
  5. Once the conversion is complete, the converted funds will be credited to your account and will be available for immediate use.
UR App
  1. Open the UR App and sign in to your UR account.
  2. Tap Convert, then select Convert Currency.
  3. Select the fiat currencies you want to convert from and to, then enter the amount to convert.
  4. Review the conversion details, including the exchange rate and amount to be received, then tap Confirm.
  5. Once the conversion is complete, the converted funds will be credited to your account and will be available for immediate use.
Exchange rates are determined at the time you confirm the transaction. Review the quoted exchange rate and conversion details carefully before proceeding.

 

FAQ — Multicurrency Fiat Account

How long until my deposit shows up in UR?

Incoming bank transfers are typically credited to your UR account within 1–2 business days after UR receives the funds.

Transfer times may vary depending on your bank, the receiving financial institution, and whether additional verification or compliance checks are required.

How long until my payout arrives?

Payout requests submitted before 15:00 CET on a business day are processed and sent to your bank on the same business day.

Requests submitted after 15:00 CET, or on weekends or public holidays, are processed on the next business day.

Once processed, funds typically arrive in the recipient's account within 1–2 business days, depending on the recipient bank.

I haven't received my bank transfer deposit. What should I do?

If you have initiated a bank transfer but the funds have not yet been credited to your UR account, there is usually no cause for concern. Bank transfers are processed through the banking system, and delivery times may vary between financial institutions.

Before contacting UR Support, please check the following:

  • Confirm with your bank that the transfer has been successfully sent and is not pending, rejected, or returned.
  • Allow sufficient time for the transfer to reach UR, particularly if it was initiated recently, outside normal banking hours, or on a weekend or public holiday.
  • Be aware that processing may take longer for cross-border transfers or where additional verification or compliance checks are required.

If the funds have been debited from your bank account and more than 2 business days have passed since UR should have received the transfer, please contact UR Support and provide the following information:

  • Transfer date
  • Transfer amount
  • Payment reference

This information will help us investigate your transfer more efficiently.

Why was my bank transfer unsuccessful?

A bank transfer may be unsuccessful if it cannot be processed by UR, the sending bank, an intermediary bank, or the recipient bank.

Common reasons include:

  • Insufficient funds in the sending account.
  • Incorrect or incomplete bank account details, such as the IBAN or recipient information.
  • The sender's or recipient's account is blocked, closed, or restricted.
  • The transfer involves a restricted country or territory.
  • The transfer does not meet applicable regulatory or compliance requirements.
  • The sending, intermediary, or recipient bank rejected or returned the transfer.
What are the minimum and maximum FX conversion amounts?

The minimum FX conversion amount is $5 (or the equivalent in another supported currency).

The maximum amount you can convert is subject to your remaining monthly transaction limit.

Which currencies can I convert?

You can convert between any of the supported fiat currencies available on UR.

Supported currencies: EUR, CHF, USD, HKD, JPY, CNH, and SGD.

For your security: UR will only contact you from official @ur.app email addresses or through in-app notifications. We will never ask for your password, private keys, or any sensitive credentials via email. If you receive a suspicious message claiming to be from UR, please do not respond and contact our support team immediately.

Related to

Related articles