Settings and Preferences

Your UR ID is your unique account identifier on UR.

• UR App: Tap the Profile icon at the bottom-right corner of the screen to open your account page. Your UR ID will be displayed there.
• UR Web: Click Profile in the top navigation menu to view your account page, where your UR ID is displayed.

You can view your account information, including your verified full name, registered address, bank account details, and wallet addresses.

• UR App: Tap the Profile icon at the bottom-right corner of the screen, then select Account Details.
• UR Web: Click Profile in the top navigation menu to access your account details.

You can download your account statement at any time from the UR App or UR Web. Before exporting your statement, you can customize the currencies and date range to suit your reporting needs.

• UR App: Tap the Profile icon at the bottom-right corner of the screen, then select Account Statement.
• UR Web: Hover over the menu at the top-right corner of the screen, then click Account Statement.

You can update the email address associated with your UR account at any time.

• UR App: Tap the Profile icon at the bottom-right corner of the screen, then select Security Settings. Under Sign-in Methods, you can update your email address.
• UR Web: Hover over the menu at the top-right corner of the screen, then click Security & Access. Under Sign-in Methods, you can update your email address.

Adding a recovery email address helps you regain access to your account if you lose access to your primary email address.

Please note that you will be required to complete a face liveness scan when adding or updating your recovery email address.

• UR App: Tap the Profile icon at the bottom-right corner of the screen, then select Security Settings. Under Sign-in Methods, you can add or update your recovery email address.
• UR Web: Hover over the menu at the top-right corner of the screen, then click Security & Access. Under Sign-in Methods, you can add or update your recovery email address.

Passkeys provide a secure and convenient way to sign in to your UR account without using a password.

• UR App: Tap the Profile icon at the bottom-right corner of the screen, then select Security Settings. Under Sign-in Methods, you can add or remove passkeys.
• UR Web: Hover over the menu at the top-right corner of the screen, then click Security & Access. Under Sign-in Methods, you can add or remove passkeys.

Yes. You can use biometric authentication for faster and more secure access to the UR App.

To enable biometric login:

1. Tap the Profile icon at the bottom-right corner of the screen.
2. Select Account Settings.
3. Enable Face ID (facial recognition) or Touch ID (fingerprint authentication), depending on the biometric features supported by your device.

Once enabled, you can use your device's biometric authentication to sign in to the UR App without entering your credentials each time.

If you would like to close your UR account, please refer to the Closing Your UR Account article for detailed instructions and important information about the account closure process.